Shipping policy

Shipping Policy
ORDER PROCESSING:
Please allow up to 48 hrs. to process your order. Expect an email to let you
know your order is on the way!

STORE PICKUP - If applicable
Orders can be picked up daily, from one of our point of delivery. An email will be sent when your order is ready for
pickup.

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking
information.

FLAT RATE SHIPPING
Orders are generally shipped within 48 hrs. using preferable DHL/UPS/USPS/FedEx or different carrier.
Post's delivery standard is 1 - 5 business days. 

Teranova team members work hard to get your order to you within the estimated timeframe. However, delivery times are estimates and not guaranteed — delays can occasionally happen due to factors like weather conditions, carrier issues, or peak shopping seasons. We appreciate your patience and will do our best to keep you updated if any delays occur.

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout. (if applicable)

Shipping option Estimated delivery time Price
Express - 1 to 2 business days $4.99 - (Free shipping over $35)
Standard 3 to 5 business days $2.99 - (Free shipping over $35)

INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: IL

For calculated shipping rates: Shipping charges for your order will be calculated
and displayed at checkout.

Shipping option Estimated delivery time Price
Direct Delivery - 1 to 8 business days $69

Teranova team members work hard to get your order to you within the estimated timeframe. However, delivery times are estimates and not guaranteed — delays can occasionally happen due to factors like weather conditions, customs clearance, carrier issues, or peak shopping seasons. We appreciate your patience and will do our best to keep you updated if any delays occur.

Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Teranoba is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount.

Teranoba reserves the right to refuse returns on final‑sale items, perishables, customized goods, opened electronics, hygiene products, digital content, and gift cards.

Final‑sale items — Clearance, markdown, or “all sales final” products. These are permanently non‑returnable because they’re heavily discounted. 

Opened electronics — Laptops, tablets, cameras, headphones, gaming consoles. Many stores refuse returns once opened or charge restocking fees. 

Customized or personalized goods — Engraved jewelry, monogrammed items, made‑to‑order clothing. These cannot be resold and are legally exempt from mandatory return periods in many regions. 

Perishable goods — Food, flowers, plants, fresh or frozen items. Safety and spoilage concerns make returns impossible. 

Beauty, health, and hygiene products — Makeup, skincare, fragrances, intimate apparel, grooming tools. Once opened or tried on, they cannot be sanitized for resale. 

Gift cards and prepaid cards — Almost always non‑refundable due to fraud‑prevention policies. 

Digital goods — Software, digital downloads, activation codes, online courses once accessed. These are non‑returnable once opened or activated. 

Hazardous materials — Certain chemicals, aerosols, batteries, flammable items. Regulations often prohibit returns. 

Medical and intimate devices — Prescription drugs, single‑use medical items, prosthetics. Hygiene and legal restrictions apply.

In the event that your order arrives damaged in any way, please email us as soon as possible at teranoba.cs@gmail.com with your order number and a photo of the item’s condition. 
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at teranoba.cs@gmail.com.